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SAP Knowledge Base Article - PreviewSymptom
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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You are running SAP Contact Center
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In CDT "Communication Desktop" you navigate to the "Directory" view and noticed, while in 'edit' mode, many items in the "Department" field are outdated and would like to modify these
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, edit field, directory information , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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