SAP Knowledge Base Article - Preview

2287642 - SAP Contact Center CDT - How to change "Department" list values


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.

  • You are running SAP Contact Center
  • In CDT "Communication Desktop" you navigate to the "Directory" view and noticed, while in 'edit' mode, many items in the "Department" field are outdated and would like to modify these



SAP Contact Center 7.0


SAP Contact Center, cloud edition all versions ; SAP Contact Center, on-premise edition all versions


CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, edit field, directory information , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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