Symptom
- KMS Web Service credentials error when enabling onboarding in provisioning.
- Onboarding/Offboarding Application - Authentication for KMS Web Service Failed. Error(s) : ErrorCode - 10; ErrorMessage- Unknown
user name or password. Onboarding/Offboarding Application - Authentication for KMS Rest Web Service Failed.
Please check the credentials. Cannot enable Onboarding due to these errors.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Onboarding
Cause
Webservice login password might be corrupted.
Resolution
- Kindly navigate to super admin-webservice login-reset the data service password and issue will be fixed.
- If Locked out ticked untick and reset the password using the same as in Provisioning
- If it is not ticked reset the password any way.
Keywords
KMS Credentials, Onboarding Failed, Onboarding credentials, KMS Web Service Failed, Onboarding Authentication , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions