SAP Knowledge Base Article - Public

2289230 - 3D Visual Enterprise Viewer Install Problems

Symptom

  • When you Install SAP 3D Visual Enterprise Viewer you receive an Error Report indicating Error Core: 0x80004005

Environment

  • SAP 3D Visual Enterprise 9.0

Cause

There can be several causes for this issue:

  • The Installation was not ran in 'Administrator Mode'
  • There is a problem writing entries to the Windows Registry
  • There is a previous corrupt installation of SAP 3D Visual Enterprise Viewer

Resolution

Steps to take to avoid this issue:

  1. Download the latest SAP 3D Visual Enterprise Viewer Patch (which is also a Full Product installer) from the SAP Support Portal
  2. Uninstall any previous installation of SAP 3D Visual Enterprise Viewer
    1. See SAP KBA: 2633067 on how to perform a Clean Installation
  3. Install the latest version in 'Administrator Mode' i.e. Right Click on the Installation Executable File and select 'Run as Administrator'
    1. See SAP KBA: 2197650 for release dates of latest versions

Keywords

VEV Viewer 0x80004005 Installation Setup , KBA , CA-VE-VEV , SAP Visual Enterprise Viewer , CA-VE-VEA , SAP Visual Enterprise Author , Problem

Product

SAP 3D Visual Enterprise Viewer 9.0