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2290191 - VLS Settings Error: updateUserAccount Failed error

Symptom

When attempting to add VLS Setting information for an instructor, we receive the following error:

Error Please report the following error to your system administrator: com.plateausystems.elms.util.helper.ElmsUpdateException: updateUserAccount failed: at com.plateausystems.elms.framework.vle.impl.BreezeUserAccount.updateUserAccount(BreezeUserAccount.java:294) 

....

Caused by: com.plateausystems.elms.util.helper.ElmsExecuteException: java.lang.NullPointerException at com.plateausystems.elms.framework.vle.impl.BreezeUpdateUserAccountJob.execute(BreezeUpdateUserAccountJob.java:83) at com.plateausystems.elms.framework.vle.impl.BreezeUserAccount.updateUserAccount(BreezeUserAccount.java:284) ... 194 more

.....

Caused by: java.lang.NullPointerException at java.util.Hashtable.put(Hashtable.java:542) at java.util.Properties.setProperty(Properties.java:161) at com.plateausystems.elms.framework.vle.helper.breeze.BreezeApi.principalUpdate(BreezeApi.java:315) at com.plateausystems.elms.framework.vle.impl.BreezeXmlApiHandler.updateUser(BreezeXmlApiHandler.java:134) at com.plateausystems.elms.framework.vle.impl.BreezeUpdateUserAccountJob.execute(BreezeUpdateUserAccountJob.java:69) ... 195 more


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Environment

SAP SuccessFactors Learning

Product

SAP SuccessFactors Learning all versions

Keywords

VLS settings, updateUserAccount failed, java.lang.NullPointerException, BreezeUpdateUserAccountJob, instructor, error, lms, failure, adobe, , KBA , LOD-SF-LMS-VLS , Virtual Learning System , Problem

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