Symptom
The customer entered the following search text in the candidate search box "a" or "e" or "i" or "o" or "u" and got not results
Environment
Windows 8
FF
Chrome
Successfactors recruitment module
Reproducing the Issue
The customer entered the following search text in the candidate search box "a" or "e" or "i" or "o" or "u" and received no results
Cause
The behavior you see is by design. Our search engine will strip our of search strings containing, 1, 2 or 3 character strings. Words such as, to , us , it, the are stripped for a search query. They are considered stop words. When you enter IT in the search box it is removed from the search query and you are searching an empty string, thus getting no results.
Resolution
- Quotation mark should not be used when searching stopwords. Quotation * should be used around a phrase or concept of two or more words. Doing this ensures that the concept will be searched for as a whole and not picked apart by the search engine.
- The candidate can enter "Information Technology" or use "Job Type" in your search filters to obtain better results.
See Also
candidate search results empty
Keywords
candidate search stop words quotations , KBA , LOD-SF-RCM , Recruiting Management , LOD-SF-RCM-ADM , Admin Center, RBP, Permissions and Settings , How To