SAP Knowledge Base Article - Preview

2290241 - User or queue does not appear in CDT directory

Symptom

You search user or queue in CDT directory but don't see all users or queues in the system.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


Read more...

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

BCM, CDT, Directory, Contact Center, CCI, queue, User, search, full, index, special character, umlaut , KBA , CRM-CCI , Contact Center Infrastructure , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.