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SAP Knowledge Base Article - PreviewSymptom
You search user or queue in CDT directory but don't see all users or queues in the system.
Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
BCM, CDT, Directory, Contact Center, CCI, queue, User, search, full, index, special character, umlaut , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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