2290241 - User or queue does not appear in CDT directory

Symptom

You search user or queue in CDT directory but don't see all users or queues in the system.

Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP Contact Center 7.0

Product

SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0

Keywords

BCM, CDT, Directory, Contact Center, CCI, queue, User, search, full, index, special character, umlaut , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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