SAP Knowledge Base Article - Preview

2290241 - User or queue does not appear in CDT directory


You search user or queue in CDT directory but don't see all users or queues in the system.

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.



SAP Contact Center 7.0


SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0


BCM, CDT, Directory, Contact Center, CCI, queue, User, search, full, index, special character, umlaut , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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