Symptom
You logged on to CDT as a supervisor and try to supervise agents, you see message 'Supervising rejected - Access denied' in CDT status bar.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
BCM, monitor, barge in , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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