SAP Knowledge Base Article - Public

2290862 - Text formatting in customized notification isn't applied to syntax tag data or part of the notification body.


Custom text formatting applied via WYSIWYG notification template editor, is not applied to syntax tag data or part of the notification body..


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Reproducing the Issue

  1. Edit a notification template to use various font types, colors, and/or format. 
  2. Trigger notification.
  3. Notice that syntax tag data or part of the notification is displayed in plain text.


Formatting wasn't applied to syntax tags or part of the body when configuring  the notification template.


To apply formatting to syntax tags which populate data in notifications (i.e. List of User IDs, Schedule Description, Segment Grid, etc):

  1.  Add the syntax tags or text to be used in the notification (or use the default syntax tags already applied to the notification template).

  2. Select the syntax tag or text to be formatted (make sure that the text is highlighted).

highlight syntax tag.png

  1. Apply the formatting manually (font, style, size).

  2. Click Save.


This process is similar to formatting text in a word processing application such as MS Word.


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