SAP Knowledge Base Article - Public

2290873 - Notifications are sent blank or are missing data


Users report receiving blank notifications and/or missing data (ex.: Learning username) in Learning notifications.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Learning


Blank notifications or notifications missing information generally are either:

  • Missing tokens.
  • Missing notification labels or the labels have been customized. 


If notifications are sent blank or with missing data, it is usually due to missing tokens in the notification template.

To check available tokens:

  1. Go to Learning Administration >
  2. System Administration >
  3. Manage Email >
  4. Email Notification Templates >
  5. Search for the affected notification template >
  6. When viewing the notification template, click the link for tokens to show the available ones for this notification.


Generally, missing tokens such as those for programs, curricula, and requirements are not included in the default notification coding.

Some examples of these tokens:

  • <QUAL_ID/>  Curriculum ID 
  • <REQ_QUAL_ID/> Curriculum ID 
  • <REQ_ID/> Requirement ID 
  • <PROGRAM_TITLE/> Program Title 
  • <PROGRAM_ID/> Program ID

Tips on using tokens:

  • Include the missing tokens in template, in between the start and end of <LOOP> tags.
  • Ensure the proper tokens for the student are also included with the related token (ex.: <PROGRAM_STUD_ID/> for Program User ID).

Some notification templates require the use of labels, which formats the data in the notification.

NOTE: If customization is needed for your business, we recommend creating new labels instead of editing the default labels and label values. Note that customizations are outside the scope of support.

See Also

  • 2330530 - SAP SuccessFactors Learning Notifications Knowledge, Support & Tips
  • 2087503 - Customizing Email Notifications Default Template Text
  • 2536843 - SAP SuccessFactors Learning Notification Customization - User Assistance Documentation link
  • 2302153 - Learning Email Notifications Overview
  • 2635377 - Customizing a standard Learning notification template


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