SAP Knowledge Base Article - Preview

2291430 - SAP Contact Center - Troubleshooting the Online Integration Interface (OII)

Symptom

  • You are using SAP Contact Center and have an integration with SAP CRM or another certified 3rd party system.
  • You would like to know where the find the relevant logs and how to enable the loglvels to help with your root cause analysis.


Read more...

Environment

SAP Contact Center

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CRM, Customer Relationship Management, Contact Center 7.0 SP07, Integration, Telephony, ICI, CCtr, CRM-CCI, CCI, SCC, CRM-IC-CHA-TEL, BCM, Business Communication Management, Support Pack, Online Integration Interface, Logs , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.