SAP Knowledge Base Article - Preview

2291430 - SAP Contact Center - Troubleshooting the Online Integration Interface (OII)


  • You are using SAP Contact Center and have an integration with SAP CRM or another certified 3rd party system.
  • You would like to know where the find the relevant logs and how to enable the loglvels to help with your root cause analysis.



SAP Contact Center


SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0


CRM, Customer Relationship Management, Contact Center 7.0 SP07, Integration, Telephony, ICI, CCtr, CRM-CCI, CCI, SCC, CRM-IC-CHA-TEL, BCM, Business Communication Management, Support Pack, Online Integration Interface, Logs , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , How To

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