Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
You have integrated SAP Contact Center with SAP CRM and would like agents to be able to manually select the Queue(s) from CRM.
- SAP Contact Center
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
CRM, Communication Management, CCI, Contact Center, Set Queues, getAttributesResponse, CL_CRM_MCM_SESSION, IF_CRM_MCM_SESSION~LOGON, currentQueues , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA-TEL , Telephony Integration , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.