SAP Knowledge Base Article - Public

2291535 - User has no Courses in Library when Searching

Symptom

When using the Find Learning tile to search the Library, no Courses are present and the user sees a "There are no search results with your keyword or search criteria. Please remove your criteria and try a new search."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access Learning User side
  2. Using the Find Learning tile, click Go
  3. Library screen shows 0 Courses and doing a blank search keep showing no courses are available

CatalogNo.png

Cause

The User does not have any Libraries assigned.

  1. Go to People > Users
  2. Search for the User and access the record
  3. Go to the Library Access tab
  4. No Libraries will be listed

LibraryAccess.png

Users are assigned Libraries through Assignment Profiles. Either create a new Assignment Profile or find an existing one and modify the rules to have the user be part of the Assignment Profile.

Resolution

Please see the User Assistance Documentation for more information on this topic along with steps. Login to SAP Help may be required to access the link.

Keywords

Catalog search, User access to catalog,  Assignment Profile to add catalog to users , Assignment profile to update catalog, missing, library, libraries, sf, lms, success, factors, , KBA , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-ASP , Assignment Profile , Problem

Product

SAP SuccessFactors Learning all versions