SAP Knowledge Base Article - Public

2291918 - Admin who is running report has pre-filled email address in wrong format

Symptom

- Admin navigates to reports and tries to run any report,

- the email address for receiving report is predefined in wrong format

Environment

Learning Management System (LMS)

Reproducing the Issue

- Log in to BizX,

- Proxy affected user,

- Navigate to learning administration,

- Click on icon "Reports",

- Open any report and try to run it,

- The additional window will open with email address intended to receive notification (wrong format)

 

- In user record we can see email in right format (Users/search for affected user)

 

 

Cause

Issue was caused by the fact that system pre - populated information about email address from Admin's profile and not user's profile.

When navigating to SystemAdmin/AdminManagement/search for affected admin, we can see the wrong email format

 

Resolution

- Admin should update information in SystemAdmin/AdminManagement/Navigate to affected user,

- Update information about email address.

Keywords

- reports sent to wrong email address, - pre-filled email address in wrong format for reports, , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1408