Symptom
The end user gets a very general error message. Sometimes the message contains a hint to contact the system administrator.
For example, in the agent inbox error message
- "Selected inbox item could not be processed" is shown when interacting with an inbox item in the agent inbox.
- "Unable to forward inbox item of type xxx with description xxxx' when forwarding an inbox item to another employee or organization.
Read more...
Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions
Keywords
CRM_IC_AUI 301 CRM_IC_AUI301 , KBA , CRM-IC-BF , Basic Functions for Business Transactions , CRM-IC-FRW , Framework , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.