SAP Knowledge Base Article - Public

2292660 - Observation Request Error: Number Format Exception: null


  • When a student attempts to request observation for a learning task an error is returned similar to the one below.



  • SuccessFactors Learning Management System

Reproducing the Issue

  1. Log In to SuccessFactors Home page.
  2. Navigate – by any means – to the Learning module.
  3. Navigate back to the Home page.
  4. Click "Request Observation" link on a Task Checklist within the To Do List.


  • There was a defect in the deeplink configuration.


  • This has been fixed and will be release in b1605 of SuccessFactors Learning.
  • This can be fixed by making a configuration change as well if required before the update. See below:
    • Please add these configuration From Admin UI.
    • System Admin > Configuration > System Configuration > Direct Link > Edit
    • Search for links[VIEW_CHECKLIST_OBSERVATION].mapping=/user/checklist/
    • Add these configurations with this :
    • links[VIEW_CHECKLIST_OBSERVATION].requiredParams[componentID]=
    • links[VIEW_CHECKLIST_OBSERVATION].requiredParams[componentTypeID]=
    • links[VIEW_CHECKLIST_OBSERVATION].requiredParams[revisionDate]=


KBA , LOD-SF-LMS , Learning Management System , Problem


SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602