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SAP Knowledge Base Article - PreviewSymptom
In order to solve your current issue, SAP Support needs to connect to your SAP CCtr servers
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Environment
- SAP Contact Center
- SAP Customer Relationship Management (CRM)
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Contact Center, on-premise edition all versions ; SAP Customer Relationship Management 7.0 ; SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions
Keywords
Business Communication Management 7.0, Integration, Telephony, ICI, CCI, CCtr remote connection, WTS, OS , KBA , CRM-CCI , Contact Center Infrastructure , CRM-IC-CHA , Communication Channels , How To
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