SAP Knowledge Base Article - Public

2293360 - Order numbers are missing in Class Advanced view information

Symptom

- Admin navigates to specific Class > Select registration > Advanced view

- Some users have not updated information about order number

Environment

Learning Management System (LMS)

Reproducing the Issue

- Navigate to Class,

- Click registration tab,

- Click Advanced view button,

- Some users don't have order number associated

Cause

The issue has been caused by changing price of Class from 0 to 150 on specific date.

All users enrolled to Class before this date should pay 0 so they don't have order number associated.

Information can be checked in PH_MASTER_INV_SCHED_PRICE in database.

 

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Resolution

Change the price for affected users manually in advanced view settings of Class.

Keywords

- order number information missing in Class, - Class order numbers not updated for all users. , KBA , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1508