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SAP Knowledge Base Article - PreviewSymptom
You are running CRM Interaction Center and want to set up a flexible filtering by business partner role and relation in account identification. You want the agents to be able to select which role and or relation is applicable for the account search.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
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Environment
- SAP Customer Relationship Management 7.0 and higher
- SAP enhancement package for SAP Customer Relationship Management
- SAP enhancement package for SAP CRM, version for SAP HANA
Product
SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions
Keywords
KBA , CRM-IC-SEA , Account Identification , Problem
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