2294266 - Position Tile error "The requested operation is not available"

The error "The requested operation is not available" appears when the user opens the Position Tile page.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors Succession Management

1. Go to Succession
2. Access Position Tile;
3. An error message is thrown: "The requested operation is not available" 

This error message may be caused by a misconfiguration of the definition of a field in the Position MDF object.

The most common root cause for this is the Position Criticality field and to verify the Position Criticality field in the MDF Position Object and its definition you would need to follow below steps:

1. Verify the Position Criticality details in Position object

1. Go to Admin Center > Configure Object Definition;
2. Select "Object Definition" in the first search box, and "Position" in the second search box;
3. Search for the field "positionCriticality" and access its "Details";
4. Verify the MDF picklist associated to the "positionCriticality" field, in "Valid Values Source":

2. Verify the Position Criticality picklist definition

1. Go to Picklist Center;
2. Search for the "positionCriticality" picklist in the search box;
3. Verify the external code of values configured for the positionCriticality field:

The options configured for this picklist have the "External Code" with alphabetical values. However, the system only accepts numerical values for External Code in "PositionCriticality" picklist definition.

3. Adjust the "External Code" values for the picklist

1. In the picklist "PositionCriticality" definition, click "Take Action" > "Make Correction";
2. Modify the external code of the picklist options to numerical values. Value "1" for "Critical" (or "Yes"), and value "0" for "Not Critical" (or "No"):

3. Save the changes.

Other Root Causes:

• Having unsupported fields set as searchable fields (eg. effectiveStartDate).
• Having field types which are unsupported set as searchable fields (eg. Foundation Object).
• Having incorrect configuration of the MDF Position Object.

positionTile, Position Criticality, Key position, posgrid, application error, issue opening tile, succession, Fingerprint: 5823198b9cee1412be192778a25ad99b69167378, Fingerprint: 02ab67b0e388e5f59a80a536db9306e830d7465d, Error reading [initialGridViewDisplayData] on type [com.successfactors.sm.ui.controller.position.PositionGridViewController_$$_javassist_1916] , KBA , LOD-SF-SCM , Succession Management , LOD-SF-SCM-PTV , Position Tile View , Problem

SAP SuccessFactors Succession & Development all versions