2294748 - How to increase the size of the content import and timeout settings

When importing contents, the background job fails due to a timeout. How to adjust these settings?

Caused by: org.apache.commons.vfs2.FileSystemException: Could not close the output stream for file
Job timeout on: reason: JOB_TIMEOUT: Job was running for longer than {x} seconds

SAP SuccessFactors Learning

Please follow the below steps in the Learning admin side:

1. At Learning Administration > System Administration > Configuration > System Configuration > open the file CONTENT IMPORT in edit mode >
2. To increase the size of import file, please update the below setting:
   • maximumFileSizeKB (which stands for the maximum size of a single attachment in KB)
3. To increase the timeout period for content import, please update the below setting:
   • handlerTimeout (please note the value to be added needs to be in milliseconds. Note this timeout should be less than your HTTP server's timeout).

Note: there is no restriction on the number of content files that can be uploaded simultaneously. However, importing multiple files with a large size may result in the import job timing out.

• KBA 2256194 - Import Content Tool - Failed
• KBA 2294748 - How to increase the size of the content import and timeout settings
• KBA 2416189 - How to setup and use iContent with SuccessFactors Learning
• SAP Help Portal | Edit CONTENT IMPORT
• SAP Help Portal | Configuring Attachment Logic and Limits in SAP SuccessFactors Learning

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