Symptom
- All users who access Document Center receives blank page
- All users who access Document Center receives a time stamp error
Environment
SAP SuccessFactors Onboarding 1.0
Reproducing the Issue
- Navigate to SAP SuccessFactors HCM and go to Onboarding
- In Onboarding, click the sub-menu and access Document Center
- Blank page is received, time stamp error message shows
Cause
Sporadic error that causes the application to disconnect with Document Center
Resolution
For Live Customer(s)
Please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case to refresh Document Center connection.
Note
Refreshing the Document Center requires turning off the feature and enable it back after 5 seconds to reconnect with the application.
For Implementation Partner(s) and Consultant(s)
Disable the Document Center and enable it back after 5 seconds to refresh the connection between application and Document Center. If the issue persist reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case.
Keywords
SAP SuccessFactors, Onboarding, OBD, ONB, LOD-SF-OBD, Document Center, Document, Blank page; document center blank page ; document center error, XpressHR.Global, Application Error, System.Web.HttpUnhandledException, Server was unable to process request ,could not be found in the Web application, DocCenterLocal , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem