SAP Knowledge Base Article - Public

2294857 - How to prevent file downloads from the SAP Jam mobile app?

Symptom

  • SAP Jam Admin wants to remove the Download option for files in the SAP Jam app.
  • SAP Jam app does not show the Download option for files, even though the same is available in browsers.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Jam mobile app

Resolution

Jam admins can remove the Download option specifically from the mobile app via the "Download Files and Share" settings in the Mobile -> SAP Jam Mobile App page of the admin console.
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Unchecking the above highlighted options will disable the Download option for the iOS and Android app, respectively.

Note: This setting applies to the Mobile app only, and will not remove the download option from browsers.

Keywords

Jam mobile app, Disable Download, Unable to download , KBA , LOD-SF-JAM-MOB , Mobile App Issues , How To

Product

SAP Jam Collaboration 1905