SAP Knowledge Base Article - Public

2295363 - Redirected to analytics login page when accessing ORD analytics or missing Canvas Report

Symptom

  • Accessing analytics redirects to the analytics login page “Workforce Analytics & Planning Customer Login”. 
  • Canvas Report is missing in In Report Center, even when all correct RBP are assigned. 
  • Username and password issues.
  • ANALYTICS_LOGIN.png

Environment

  • SAP SuccessFactors HCM Suite
    • Online Report Designer / Report - Canvas  Advanced Reporting
  • SAP SuccessFactors Workforce Analytics

Reproducing the Issue

  1. Access the analytics module in SuccessFactors. 
  2. Observe that you are redirected to the analytics login page “Workforce Analytics & Planning Customer Login”. 
  3. Verify if the Canvas Report is missing in Report Center, even when all correct RBP are assigned.

Cause


The issue occurs as the "Default Auto Create User Role" is not assigned. 

Resolution

  1. Go to the ORD / WFA admin page 2710944. 
  2. Navigate to Access User Maintenance. 
  3. Search for the affected user. 
  4. Click on "Choose Columns". 
  5. Select the column labeled "Active". 
  6. If the status is set to False, click on "Sync" to change the status to True. 
  7. Verify if the user "TECHNICAL_USER_ANALYTICS" is available in User Maintenance. 
  8. If "TECHNICAL_USER_ANALYTICS" is not visible in User Maintenance or if the above solution does not resolve the issue, contact the Support team. 

    The Support team will: 
  • Check if the "TECHNICAL_USER_ANALYTICS" (System user) is present in another company.
  • Assign the basic role "Report Consumer" from the Analytics Admin on the backend.


Once the role is assigned, users will be able to access Analytics without being redirected to the login page.

Please Note: As a customer/partner, you do not have access to the backend analytics admin.

See Also

2270658 - Duplicate ORD user conflict across instances

Keywords


ORD, Advanced, Report, Analytics, Login, Access, Denied, Username, Password, Canvas, Analytics, Redirect, User Maintenance, Sync, Active user , KBA , ss_anonymizedkba , LOD-SF-ANA-ORD , Online Report Designer , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , Problem

Product

SAP SuccessFactors HCM Suite all versions