SAP Knowledge Base Article - Public

2295379 - Unable to Submit an E-Verify activity - Onboarding 1.0


E-Verify activity received an error. See below for the error messages.

  • Fail to connect to E-verify Service.
  • Call to Everify Service Failure.
  • Unexpected error.
  • Issuing Authority field unable to select.


SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

Scenario 1

  1. Navigate to Onboarding 1.0
  2. Open Candidate's E-Verify Activity
  3. In the Activity, when clicking the button "Submit Initial Verification"  the error message appears.

Scenario 2

  1. Navigate to Onboarding 1.0
  2. Open Candidate's E-Verify activity
  3. Get until the Review Employee Information from Form I-9: Panel 
  4. Select List B and C Documents at the Document Type Field 
  5. Select Driver License or ID Card
  6. At the Field Issuing Authority, click the drop down arrow and ther is no information to select


The error is caused by a planned or unplanned outage of E-Verify Service.


For Live Customer(s)

If the hiring managers and recruiters are unable to proceed with E-Verify activity of the candidate, follow the steps below.



  1. Try again accessing the activity after 60 minutes to verify the error
  2. If the issue is persistent in the next 60 - 120 minutes, please reach out to SAP SuccessFactors Cloud Product Support in SAP for Me via SAP Expert Chat or Support case and provide the following information:
  • Number of affected Candidates (Estimated or Precise)
  • Number of affected Hiring Managers or Recruiters (Estimated or Precise)
  • What time is the issue received by affected users?


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SAP SuccessFactors Onboarding all versions