SAP Knowledge Base Article - Public

2295729 - Name Format: Changing the Name Format Assigned to Legal Entity will not dynamically update Formal Name for Employees

Symptom

After changing the Name Format assigned to a Legal Entity, it is not propagated to Formal Name field in employee's Personal Information.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

After changing the name format assigned to a Legal Entity:

  1. Go to Admin Center > Manage Data;
  2. Search for Legal Entity and select the desired Legal Entity;
  3. Select Take Action > Make Correction;
  4. Change the Name Format assigned:

1.2.png

After changing the Name Format assigned to the Legal Entity, employees in the Legal Entity do not have their Formal Name updated to the new format:

  1. Navigate to the Personal Information of an employee in that Legal Entity;
  2. View that the Formal Name has not updated to the new Name Format:

2.png

 

Cause

If the Name Format is updated on the Legal Entity, then it must be manually changed in the Employee’s Personal Information, for existing employees.

Resolution

  1. Select an impacted employee,
  2. Edit their Personal Information,
  3. Remove the Formal Name maintained, leaving the field empty and save:

    3.png

  4. After saving or approving workflows if configured, the Formal Name field will be updated automatically with the new selected Name Format:
    4.png

See Also

  • 2274066 - How to use Name Format functionality in Employee Central
  • 2297189 - Name Format: Where in the UI is Name Format Respected?

Keywords

Name Format, formal-name, Employee Central, EC, People Search, Search, PP3, People Profile, v12, Revolution, Public Profile, Org Chart, Formal Name, Dynamic, Refresh, Update, New Name Format, Update Name Format, Legal Entity, Change, Not Replicating, Reflecting, Personal Information, Outdated, Sync , KBA , LOD-SF-EC-PER-PRS , Personal Info - Config, Rules, RBP, UI , LOD-SF-EC , Employee Central , LOD-SF-EC-MDF , MDF & EC2MDF Migration , LOD-SF-EC-PER , Person Data (All Person Data Types) , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions