SAP Knowledge Base Article - Public

2295943 - Error: '1:Fatal system error -- Database is unreachable', when starting Crystal Reports

Symptom

  • When opening Crystal Reports, the Start Page displays an error.
  • Error: "1:Fatal system error -- Database is unreachable -- please email this message to webmaster"

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
           
  • SAP Crystal Reports Viewer 2013
  • SAP Crystal Reports Viewer 2016
  • SAP Crystal Reports Viewer 2020
           
  • SAP Crystal Reports for Enterprise 4.1
  • SAP Crystal Reports for Enterprise 4.2
  • SAP Crystal Reports for Enterprise 4.3

Reproducing the Issue

  1. Open Crystal Reports, Crystal Reports Viewer, or Crystal Reports for Enterprise.
  2. Notice the Start Page displays the following error:
         
    1:Fatal system error -- Database is unreachable -- please email this message to webmaster
     
    Start Page - 1.png

Cause

  • This error message will display if the server Crystal Reports access for the Start Page dynamic content is down.

Resolution

  • If you are experiencing the issue with the Start Page, notify SAP Product Support.
  • SAP will be updating this SAP Knowledge Base Article if there is any issue with the Start Page Server.
                
  • History:
    2016/03/21 - The Crystal Reports Start Page was down, and this is why it was displaying an error part of that day. The issue is now resolved.

See Also

  • 1205429 - Error: 'An error has occurred in this script on this page', when opening Crystal Reports

Keywords

CR, StartPage, Start Page Error , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020