Symptom
- When opening Crystal Reports, the Start Page displays an error.
- Error: "1:Fatal system error -- Database is unreachable -- please email this message to webmaster"
Environment
- SAP Crystal Reports 2013
- SAP Crystal Reports 2016
- SAP Crystal Reports 2020
- SAP Crystal Reports Viewer 2013
- SAP Crystal Reports Viewer 2016
- SAP Crystal Reports Viewer 2020
- SAP Crystal Reports for Enterprise 4.1
- SAP Crystal Reports for Enterprise 4.2
- SAP Crystal Reports for Enterprise 4.3
Reproducing the Issue
- Open Crystal Reports, Crystal Reports Viewer, or Crystal Reports for Enterprise.
- Notice the Start Page displays the following error:
1:Fatal system error -- Database is unreachable -- please email this message to webmaster
Cause
- This error message will display if the server Crystal Reports access for the Start Page dynamic content is down.
Resolution
- If you are experiencing the issue with the Start Page, notify SAP Product Support.
- SAP will be updating this SAP Knowledge Base Article if there is any issue with the Start Page Server.
- History:
2016/03/21 - The Crystal Reports Start Page was down, and this is why it was displaying an error part of that day. The issue is now resolved.
See Also
- 1205429 - Error: 'An error has occurred in this script on this page', when opening Crystal Reports
Keywords
CR, StartPage, Start Page Error , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem
Product
SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020 ; SAP Crystal Reports viewer 2013 ; SAP Crystal Reports viewer 2016 ; SAP Crystal Reports viewer 2020