2297189 - Where in the UI is Name Format Respected

Once Name Format has been enabled (See KBA 2274066 - How to use Name Format functionality in Employee Central), it is not respected in all areas.

Name Format works for People Search and Quick card, and is pulled from the Formal Name field.

The Formal Name field is populated based on the Name Format assigned to the Legal Entity of the employee.

Once Name Format is created and assigned to the Legal Entity of the employee, it will update the Formal Name field once any change is made to the employees personal information page (see KBA 2295729).

In Job Information, the "Supervisor" field shows the format First Name + Middle Name + Last Name instead of the defined Name Format in the Legal Entity.

SAP SuccessFactors Employee Central

Here is a summary of how an Employee's name is displayed in the different portlets, and where Name Format is respected:

• People Search: Formal name is displayed and if not activated, EP's first+middle+last name will be displayed.
• Employee Search: Always EP's first+middle+last even when formal name is activated. 
• Quick Card: Formal name is displayed and if not activated, EP's first+middle+last name will be displayed. However, their Manager's name will always show first+middle+last name regardless of name format.
• Public Profile / Personal info / Employment information etc: Always EP's first+middle+last even when formal name is activated. Same for search function here.
• Global Header user menu (including the proxy user's name if applicable): Always EP's first+middle+last, even when formal name is activated.
• Workflow/ Workflow Delegation: Name format is not respected in the search functionality. An employee will always see first+middle+last name here.
• Org Chart: Formal name is displayed if Name Format is enabled in (Configure People Profile > General Settings > Choose Name Format) and if it is not activated, EP's firstname+lastname will be displayed.
• Directory Search: Formal name is respected in Directory Search as per KBA 2317335.
• Search in Org Chart: Formal name appears and if not activated, EP's first+middle+last name will be displayed.
• Position Org Chart: Always EP's firstname+lastname.
• Job Information: Name format is not respected for the Manager field. An employee will always see first+middle+last name here.
• Job Relationships: Name Format is not respected for the Name field. An employee will always see first+middle+last name here.
• My Team Tile: Always EP's first+middle+last even when formal name is activated. 
• Team Absence Calender: Always EP's first+middle+last even when formal name is activated.
• Company Structure Overview: Always shows Last Name, First Name, in that order. 
• Onboarding / Onboarding Search: Always shows First Name + Last Name, in that order.
• Clock in Clock out Admin UI: Always shows First Name + Middle Name + Last Name, in that order.

Make sure that you have enabled the option "Enable the name format selected in Configure People Profile to apply globally (Global Header, Org Chart, Quickcard, People Search)" from Company System and Logo Settings to reflect the name format globally.
This setting currently only applies to the following areas and will overwrite the expected behaviour listed above, to display the name format:

• Org Chart: Nodes and Manager List
• Quickcard
• Global Header user menu (including the proxy user's name if applicable)

NOTE: SuccessFactors Mobile app currently does not display Preferred Name as the Web browser version of the application.

There are future enhancements planned to extend this logic to further areas in the system but no confirmed dates have been provided.

NOTE 2: As of 2H 2022 release we have introduced General Display Name, a new functionality to improve the experience with Name Format.

For more details about this feature please review "Enabling the Adoption of General Display Name".

• 2274066 - How to use Name Format functionality in Employee Central
• 2295729 - Name Format: Changing the Name Format Assigned to Legal Entity will not dynamically update Formal Name for Employees
• 2317335 - Name Format support in Employee Profile and User Directory - Employee Profile
• 3261324 - General Display Name Troubleshooting

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