2297220 - Terminated Employees are Becoming Active Again After Some Time

Some employees who were terminated and set to Inactive, are becoming Active again after a period of time.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Employee Central - Termination

• This issue can be caused by Basic User Imports, in which the users are being set back to active.
• This can also be caused by the API, which updates the status of the employee back to active.

Before applying the solution, please check the following:

• Termination Event has a valid External Code
• Termination Event Reason has correct Employee Status (Terminated)
• Employee Status picklist has correct External Code set against Termination status.
• All event and employee status picklist entries are active and match those in the master picklist
• HRIS daily sync is completing with no errors
• Issue is temporarily resolved after running a HRIS Full Sync ( 3044382 - User Based HRIS Sync 2080728 - Employee Central: What is HRIS Sync? ) and employees become inactive again, however the issue would reoccur after some days and the employee becomes active once again
• relod Employment detail and Job information record

In order to fix the issue, do the following:

• Check in Admin Tools > Manage Scheduled Jobs, if the Employee Data Import (for Employee Central only) job is being run manually on the system. These jobs may be part of compensation data (e.g bonus cycle). This might put the inactive employees Active in the public profile area only. Run a basic import of the inactive employees so they no longer appear in the Org charts or search bar.
• Create a Change Audit report for the affected user and check whether the status is updated through API 

View Job: System-Triggered Job Request for HRIS Sync

• The "System-Triggered Job Request for HRIS Sync" is cloned from the most recent updated Delta HRIS Sync Job in customer instance. For the first time when such a job is created, the code logic will scan all the Submitted Recurring Delta Sync Jobs and picks the one with the latest LAST_MODIFIED_DATE as the source job to clone;
• Once the System-Triggered Job Request for HRIS Sync is created, this job will be triggered by coming Employee Central data Import or API operations, and it will follow the 10 mins waiting time rule;
• Whenever there is an EC import job / API operation needs data sync to EP, it will trigger a job based on the settings of "System-Triggered Job Request for HRIS Sync" from what we can check from “Manage Scheduled Jobs” page;
• Additional details can be found on Triggering HRIS Sync | employee-central-data-import-or-api-operations.

Guide: Managing Scheduled Jobs - Chapter: Notes on Some Common Job Types

See 2512570 - Creating an HRIS Sync Job in SAP SuccessFactors Via Scheduled Job Manager or Provisioning

• 2079424 - Terminated Employee is Still “Active” in the System - Employee Central
• 3279375 - Employee is not visible or updated after Basic Import is processed

• 2317955 - Correct or Remove Job Information record via Import in Full Purge mode

• 2266216 - How to Export Employee Central Data for Import Activities
• 3210602 - Hourly Daily Hris Sync causing Importing employee data such as causing Job Information failure
• 2512570 - Creating an HRIS Sync Job in SAP SuccessFactors Via Scheduled Job Manager or Provisioning 
• 2744431 - How to create a Change Audit Report and what reports are available? - FAQ
• 2618848 - Enabling Change Audit Feature
• 2766367 - Important Notes About Change Audit - Employee Profile
• 2491304 - Type of Audit Reports
• 2472648 - Using the Check Tool to Check a SuccessFactors Configuration
• 2511979 - Employee Central: How do I Terminate employees via Import?
• 2511979- Employee Central: How do I Terminate employees via Import?

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SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions