2297832 - Lumira fails to install

• Installing Lumira may result in the install failing with one or more of the following errors / symptoms:
• The install logging folder ([INSTALLDIR]\InstallData\logs\[TIMESTAMP]) will contain files that look similar to InstallDU-[NAME]-core-nu,[VERSION].log (for example, InstallDU-hilo.desktop.db-4.0-core-64,1.20.0.36.log)
• The InstallDU-[NAME]-core-nu,[VERSION].log files will contain errors like "SECREPAIR: Crypt Provider not initialized. Error:-2146893813" and "SECREPAIR: A general error running CryptAcquireContext"
• The install log (setupengine.log) will contain errors like: Error: Error code from call to Windows Installer API: 1603

• Lumira Desktop

• Microsoft update (KB2918614) which may cause MSI-based installs like SAP Lumira to fail.
• The issues have been reported to Microsoft (http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_install/kb2918614-breaks-windows-installer-service/3d75a1c2-114a-4241-a527-35b536edc158).

• If the symptoms documented in the Symptom section of this KBA are observed and KB2918614 is present, uninstall KB2918614, reboot, and try the Lumira install again.

system KBase MS Knowledge Base , KBA , BI-LUM-DIS , Lumira Desktop/Discovery , BI-LUM-SRV , SAP Lumira Server , BI-LUM-OD , SAP Lumira Cloud , Problem