SAP Knowledge Base Article - Public

2297869 - Learning history grade

Symptom

When there is more than one exam as part of the course, the grade value is blank/the grade value is not averaging.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

In the Learning admin side, click:

  1. People > Users > Search and access the desired user >
  2. Completed Items > Find the desired course > View Details > Grade line without a value.

Or

In the Learning admin side, click:

  1. Reports > Search and access the Learning History one >
  2. Add the report filter criteria > Run Report > The Grade column of the report does not have a value.

Resolution

This is working as designed. Currently, Learning does not average the grade or add multiple lines in the Learning History report to display all grades.

To check the exams grades, it would be possible to:

  1. People > Users > Search and access the desired user >
  2. Completed Items > Find the desired course > View Object Details.

Or

  1. Reports > Search and access the User Exam Data one.

See Also

2090228 - How to Submit Ideas for SAP SuccessFactors Products

2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]

Keywords

average, averaging, grade, blank, missing, exam, content, multiple, report, history, column, view, details, completed, work, details , KBA , LOD-SF-LMS , Learning Management System , LOD-SF-LMS-ITE , Items , Problem

Product

SAP SuccessFactors Learning all versions