2297918 - SUM error : "Sapcontrol client could not perform action get start profile on instance" during INITIALIZE-COMMON-DETECT-MODULE-DETERMINE-PROFILES phase

You get the following error in phase INITIALIZE-COMMON-DETECT-MODULE-DETERMINE-PROFILES while doing an upgrade using Software update manager (SUM):

Log file name: INITIALIZE-COMMON-DETECT-MODULE-DETERMINE-PROFILES_xx.LOG

Feb 11, 2023 11:02:44 PM [Info  ]: Process ID 102, name sapcontrol has been started.
Feb 11, 2023 11:02:44 PM [Info  ]:   Command line: /usr/sap/<SID>/<instance>/exe/sapcontrol -nr xx -host <host> -user <sid>adm <SecureField> -systempki /usr/sap/<SID>/profile/<SID>_<instance>_<host> -function GetStartProfile
Feb 11, 2023 11:02:44 PM [Info  ]:   Standard out: /<..>/SUM/sdt/tmp/SAPCONTROL_GETSTARTPROFILE_xx_yy.OUT
Feb 11, 2023 11:02:44 PM [Info  ]: Process ID 102 has been started.
Feb 11, 2023 11:02:44 PM [Info  ]: Waiting for process ID 102, name sapcontrol to finish.
Feb 11, 2023 11:02:44 PM [Info  ]: Process ID 102, name sapcontrol has been finished, exit code 1.
Feb 11, 2023 11:02:44 PM [Error ]: Return code condition success evaluated to false for process sapcontrol for action get start profile.

Feb 11, 2023 11:02:44 PM [Error ]: The following problem has occurred during step execution: com.sap.sdt.tools.sapcontrol.SAPControlException: Sapcontrol client could not perform action get start profile on instance <NR>
Return code condition success evaluated to false for process sapcontrol for action get start profile.

When you run the command

/usr/sap/<SID>/<instance>/exe/sapcontrol -debug -nr <NR> -host <host> -user <sid>adm <SecureField> -systempki /usr/sap/<SID>/SYS/profile/<SID>_<instance>_<host> -function GetStartProfile

an error is displayed:

GetStartProfile
FAIL: Cannot open file

Log file name: TroubleTicket_xx.txt

An error occured during the execution of Determine system profiles complete for non-pure-ABAP systems of action input_credentials.
Service com.sap.sdt.j2ee.services.servicesimpl.EngineInfoService failed with the following message:

Sapcontrol client could not perform action get start profile on instance <NN>

For more information, see the log file /<...>/SUM/sdt/log/SUM/INITIALIZE-COMMON-DETECT-MODULE-DETERMINE-PROFILES_xx.LOG.

Use the provided information to troubleshoot the problem. There might be a SAP note providing a solution to this problem. Search the SAP notes using the following search terms:

DETECT,input_credentials,input-credentials-dialog,initialize-common-detect-module-determine-profiles,com.sap.sdt.j2ee.services.servicesimpl.EngineInfoService,class com.sap.sdt.tools.sapcontrol.SAPControlException

Update or upgrade of SAP Netweaver Java or Dual-stack system using the SUM tool

Software Update Manager, GetStartProfile, initialize-common-detect-module-determine-profiles, INITIALIZE-COMMON-DETECT-MODULE-DETERMINE-PROFILES , KBA , BC-UPG-TLS-TLJ , Upgrade tools for Java , BC-CST-STS , Startup Service , Problem