2300069 - Unable to start SAP Mobile Platform server after upgrade

Symptom

Customer upgraded their server version of SMP 3.0 SP03 PL01 to server version SMP 3.0 SP10 and start-up was successful/as expected.

However, after the upgrade from SMP 3.0 SP10 to patch version SMP 3.0 SP10 PL01, the start-up of SMP has failed. The same issue also occurs during the upgrade from SMP 3.0 SP10 PL01 to PL02.

The error log shows the following:

../installlog/SMPInstall.2016.02.01T18.00.40 (Upgrade from SMP 3.0 SP10 to SMP 3.0 SP10 PL01. ================================================================= (Feb 1, 2016 6:03:05 PM),
, com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, startService: command: E:\SAP\MobilePlatform3\Server\bin\svcutil.bat (Feb 1, 2016 6:03:05 PM),
, com.sap.install.smp.wizardaction.ExecSilentInstall, dbg, startService: arguments: -start -quiet (Feb 1, 2016 6:03:07 PM), , com.sap.install.smp.wizardaction.ExecSilentInstall, err, ERROR: return value: 1 (Feb 1, 2016 6:03:07 PM),
, com.sap.install.smp.wizardaction.ExecSilentInstall, err, ERROR: Upgrade failed ERROR: Input redirection is not supported, exiting the process immediately. ERROR: Input redirection is not supported, exiting the process immediately. ERROR: Input redirection is not supported, exiting the process immediately. ================================================================= The computer management service, the SMP 3.0 is present with the startup status Automatic (Delayed Start).

The log db ASE (smp3.sa.error) does not show any errors.

Environment

SMP SP10 PL01 and PL02.

Product

SAP Mobile Platform 3.0

Keywords

KBA , MOB-SYC-SAP , Syclo Mobility for SAP backend , Problem

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