SAP Knowledge Base Article - Public

2302065 - Learning Schemas in Online Report Designer (ORD) not expanding

Symptom

You are not able to expand the Learning schema from the Detailed Reporting menu although learning (LMS) is enabled for the instance and the user meet the required criteria.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM Suite
SAP SuccessFactors Learning

Reproducing the Issue

  1. Login to the instance
  2. Select Analytics > Analytics > Detailed Reporting
  3. Select the Learning table in order to expand the tree node
  4. There is no additional tables shown although the tree sign changes from + to -

Learning tree not expanding.jpg

Cause

In this cause the issue was caused by the Learning configuration.

Resolution

This KBAs applies if the possible resolutions below did not correct the behavior.

  • User is Learning Admin
  • Learning Admin Id and BizX username is same .
  • Correct language is set for ORD .
  • Learning uri is reflected in SuccessFactors Admin in ORD (environment settings)

In this case the user could not expand the learning node because of LMS configuration in provisioning.

The issue was solved by filling the SuccessFactors Learning Integration API URI.

!!NOTE: Provisioning changes should be performed only by Implementation Partner or Consusltants.

This can be done via Provisioning - Company Settings - Enable SuccessFactors Learning integration as per below:

Learning prov filled.jpg

You should then be able to expand the Learning node accordingly

2016-04-06_13-11-30.jpg


For Detailed information on setting ORD for reporting on LMS data , please check the following article:
2199772 - Accessing LMS Learning Schemas in Online Report Designer

See Also

2199772 - Accessing LMS Learning Schemas in Online Report Designer

Keywords

learning schema,  learning domain, LMS, ORD, Not expanding, no data, Canvas, Report, center , KBA , LOD-SF-ANA-ORD , Online Report Designer , LOD-SF-LMS-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM suite all versions ; SAP SuccessFactors Learning all versions