2302957 - An e-mail notification is triggered when there is an UPSERT operation performed using SuccessFactors OData API.

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Whenever a new record is inserted/upserted/updated using SuccessFactors OData API, an e-mail notification gets triggerred to an e-mail address. Please see the example e-mail notification below. Such e-mail notifications are never specifically subscribed by the customer.

SAP SuccessFactors HXM Suite

> OData API

Perform an UPSERT operation on SFOData.User entity.

• This notification is sent to the e-mail address specified for the API username who performed the UPSERT operation.
• To identify which API user, go to the OData API Audit Log in Admin Center and search for the corresponding Update/Upsert operation.
• You will see an entry like below from the OData API Audit Log page.

• Check the value for the column 'Login ID' for the corresponding entry. The value is the API username.
• Check for the e-mail address specified in the UDF for this API user.
• This is a designed behavior and cannot be changed.

In case you don't want to receive these e-mail notifications, you can follow the below recommendations;

• Create a user specifically for API operations.
• Now you can either leave the e-mail address field blank or provide a dummy e-mail address (in case it is marked as mandatory for your instance) in UDF, so that you do not receive these e-mail notifications.

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