2303455 - How to manage Company Logo in System Email Notifications

• How to add/remove logo in System Email Notification Header.
• How to add/remove the footer logo on a SuccessFactors email notification.
• Company Logo is not showing in System Email Notifications Header.
• Reflecting two logos in the email notifications.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP SuccessFactors HCM suite

1. Navigate to Admin Center
2. Go to 'Upload Company Logo'
3. Choose file > Upload logo file
4. Click 'Save'
5. After this, the company logo is not displayed correctly in email notification.

The logo is not configured in 'Upload Company Logo' page.

1. In order to have your company logo set on email notification header, the logo needs to be set on 'Upload Company Logo':

1. Navigate to Admin Center;
2. Go to 'Upload Company Logo'
3. Choose file > Upload logo file
4. Click 'Save'
5. The logo should appear on your System Email Notification Header

Note: It is not possible to remove the header logo completely.

If you remove the logo under 'Upload Company Logo', the email notification header logo will appear as shown(eg:outlook,gmail..) below.

2. In order to add the logo on the foot of the email notification, please follow below steps:

1. Go to Admin tools > Company System and Logo Settings
2. Enable HTML email notification.

After enabling the HTML email notification, configure the last part of the email template notifications using the code below:

1. Go to Admin center tool search > Email Notification Template Settings
2. Choose the Template > At the bottom of the Email Body Section, place the code below:

<img align = "right" src="URL of image you want">

Please note the max size of the logo for email footer is 470x68. This can be adjusted by by adding the width and height per the example below:

<img align = "right" src="URL of image you want" width="470" height="68">

3. If you want to remove the logo from the email notification footer, do as below:

1. Go to Admin Center > Company Settings > Company System and Logo Settings > and uncheck "Enable HTML email notifications"
2. In provisioning, uncheck "Embed SuccessFactors Logo in HTML Notifications "
3. Go to Admin Center > Company Settings > Company System and Logo Settings > and re-select "Enable HTML email notifications"

NOTE: access to provisioning is needed to achieve that, please engage with a partner or open a ticket with SAP Support under the component LOD-SF-PLT-PRVR and provide us with:

• Company ID
• Support Access
• Approval to remove the SF logo from the email notification footer.

   
4. In order to remove one logo if reflecting two logos in email notification:
Check if you have manually inserted the company logo into the email template. The email system automatically inserts / embeds the saved company logo (the one configured in "Company System and Logo Setting") into the email. [[LOGO]] token should not be there in the template. 

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