Symptom
The following error messages appear in a Web Intelligence document when switching tabs after a certain time of inactivity (5-10 minutes):
- "The action cannot be performed. (WIS 30650)"
- After clicking on "Close" and switching tabs again the following error message is shown:
"An internal error occurred while calling 'getPages' API. (Error: ERR_WIS_30270) (Error: INF)"
- In 4.3, following error can be displayed:
" Error (WSR 00402)" " An error occurred while keeping the resource of type 'Occurrence' with identifier '1' alive. "
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.0
- SAP BusinessObjects Business Intelligence Platform 4.1
- SAP BusinessObjects Business Intelligence Platform 4.2
- SAP BusinessObjects Business Intelligence Platform 4.3
- Web Intelligence
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3
Keywords
webi, web intelligence, idle document timeout, getpages api, wis 30270, wis 30650 , KBA , BI-RA-WBI , Web Intelligence , Problem
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