SAP Knowledge Base Article - Public

2304404 - Fine Tuning Activity "Division" Is Missing in First Implementation Project


Fine Tuning activity Division is missing in First Implementation Project or Change project


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Business Configuration work center.
  2. Select Implementation Projects or Change Project.
  3. Select Open Activity List button.
  4. Select Fine Tune tab.
  5. Where there is no activity called Division.


The reason that the activity Division not available is that you have not scoped for SAP ERP and SAP CRM. As per the help center documentation, Divisions are relevant for the integration with SAP ERP and SAP CRM.


This is the expected system behavior.

You need to activate integration with SAP ERP or SAP CRM in the system scope with the below steps:

  1. Go to Business Configuration work center.
  2. Select Implementation Projects or Change Project.
  3. Edit Project Scope.
  4. Go to the step 3 - Scoping.
  5. Expand Integration with External Applications and Solutions.
  6. Check the box for Integration with SAP ERP or Integration with SAP CRM.

If you need to use Divisions without integration with SAP ERP or CRM, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center.

You can find more details about the services offered by the Cloud Service Center on .

You can contact the Cloud Service Center as follows:

  1. If you are a partner: please use or the Partnerfinder.
  2. If you are a customer: please use the little blue box “Contact Us” shown on the very right-hand side of, choose “Contact Us”, choose “Services”, choose “SAP Custom Development” and complete the page.

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Hybris Cloud for Customer Ideas Forum to submit an idea:

See Also

Configure Divisions


KBA , LOD-CRM-ACT , Activities , How To


SAP Cloud for Customer add-ins all versions