SAP Knowledge Base Article - Preview

2304640 - Error 'write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP server. Return code: 552' when scheduling webi report

Symptom

  • Webi schedules to Email destination fails with following error message: "write error. [CrystalEnterprise.Smtp]: [Error sending mail message to SMTP server. Return code: 552]".

  • Notice that the issue does not happen with small instances.

  • Important to NOTE: SMTP Server is not a SAP product and do not qualify for SAP support. This KBA is presented to assist to determinate the root cause of the error mesage displayed in BI Platform.

    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • Windows
  • Linux / Unix 

Product

SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Enterprise XI 3.1

Keywords

erro code 552, CrystalEnterprise.Smtp, email schedule fail , large report , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem

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