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SAP Knowledge Base Article - PreviewSymptom
You are sending or replying to an e-mail using CDT (Communication Desktop) and add extra line breaks but when the emails arrive to the destination, they lose these extra breaks.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, CDO, .NET, carriage return, line breaks, e-mail body , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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