Symptom
When you open a report in a new window and click on the Filter it gives an error message "error: openModalPopup needs to have plateau.popup loaded"
Environment
SuccessFactors Learning
Learning Management System
Reproducing the Issue
1. Go to Reports and search for any report.
2. Open in a new browser tab
3. Click on any of the serach filter icon and you should see the issue
Cause
This is the expected behaviour, the filter pop-up actually renders information from the DB tables. So when you open the report in a new window, this pop-up is virtually disconnected from plateau.com and hence it cannot pull information.
Resolution
Open Reports in the same window as your learning application is and this should not cause this issue.
Keywords
error: openModalPopup needs to have plateau.popup loaded report filter error Open report in new window error , KBA , LOD-SF-LMS-REP , Reporting Data , Problem