SAP Knowledge Base Article - Public

2306340 - Feedback Request Reminder Notification and Performance Review Process Update for Manager not being sent - Performance Management


Users are not receiving 'Feedback Request Reminder Notification' and 'Performance Review Process Update for Manager' notifications.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors Performance Management

Reproducing the Issue

The 'Feedback Request Reminder Notification' and 'Performance Review Process Update for Manager' notifications are enabled in your E-mail Notification Template Settings, but the users are not receiving it.


Please note: The Feedback Request Reminder mentioned in this article is for the Ask for Feedback feature in PM v12A. For the 360 Reminder Notification, please refer to this article 2086642 - Send Reminder Email Notifications - 360 Multi-Rater.


Since Q4 2015 release, these two email notifications are no longer supported.


We do not have additional information at this time as to when the template will be removed from the user interface.


Email, Notification, Feedback Request Reminder, Performance Review Process Update, Template Settings, E-mail, Ask for feedback, MTR, 360, Manager, SF, SuccessFactors , KBA , LOD-SF-PM-EML , Emails and Notifications , Problem


SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors Performance & Goals all versions