SAP Knowledge Base Article - Public

2306430 - EmployeeLogin of Hired Candidate's is not Identical with their UserID in UDF - Onboarding 1.0

Symptom

  • The temporary EmployeeLogin of candidate is not identical with their UserID in UDF
  • The UserID of candidate is sync to a different Onboarding 1.0 candidate with same name

Environment

SAP SuccessFactors Onboarding 1.0

Cause

To understand on why temporary EmployeeLogin of Onboarding New Hire is not identical with UserID in UDF, the following causes should be verified first:

  • Cause A: An email notification is triggered that OnStartDateStatusChange Job is failing
  • Cause B: There is no user account created for new hire in UDF (BizX)
  • Cause C: The New Hire's record did not matched with OnStartDateStatusChange validation logic

Resolution

For Live Customer(s)

Solution for Cause A: Please reach out to SAP SuccessFactors Cloud Product Support in SAP One Support Launchpad via SAP Expert Chat or Support case to confirm the failing status of job. In addition, follow the template when creating an case and provide the needed information below.

  • Subject: KBA 2306430 - Cause A: An email notification is triggered that OnStartDateStatusChange Job is failing
  • Component: LOD-SF-OBD-INT

Problem Description:

  1. BizX Company ID 
    • [Insert affected instance]
  1. Affected Hire/Candidate
    • [Insert affected hire/candidate's name]
    • [Insert screenshot of the issue]
  1. Permission to re-run the OnStartDateStatusChange Job
    • [Insert approval]
  1. Username for Support Access (Read the agreement below)
    • [Insert Username]
  • May we have your approval for accessing your system environment to continue request? (Reply with your confirmation and username to access, refer to KBA listed below)
  • With your approval, accessing your system environment you agree for the actions we will take below.
    1. Review the data of affected users and compare it to those users who are working as expected.
    2. Capture screenshots/record screen clips of the issue.
    3. Analyze your system configuration
  • To know how to grant support access to SAP Cloud Product Support, please read the full article on 'How to Grant Support Access to SuccessFactors Support Staff' by clicking the reference KBA 2088892.

 

Solution for Cause B: It is an expected behavior that EmployeeLogin will not matched if there is no identical user in SAP SuccessFactors HCM Instance (BizX), please create a user in via Employee Import or Manage Users.

 

Solution for Cause C: See KBA 2525342 to better understand how OnStartDateStatusChange works

 

For Implementation Partner(s) and Consultant(s)

The OnStartDateStatusChange job should be properly set, see KBA 2525342

Keywords

UDF, User ID, , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1602