When the agent blindly transfers a call to an external number, after a certain amount of time without answer, the call does not return to the queue as expected.
SAP Contact Center 7.0
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
CCI, BCM, blind transfer, external number, return to queue, CD Controlled transfer , KBA , CRM-CCI , Contact Center Infrastructure , Problem
About this pageThis is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).
Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.