Symptom
When the agent blindly transfers a call to an external number, after a certain amount of time without answer, the call does not return to the queue as expected.
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, cloud edition 1.0 ; SAP Contact Center, on-premise edition 7.0
Keywords
CCI, BCM, blind transfer, external number, return to queue, CD Controlled transfer , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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