Symptom
Using multiple browser tabs/windows while working in the same Cloud for Customer system/tenant might cause inconsistent behavior, user interface (UI) dumps, session timeouts, and other issues that are not observed in single-tab browsing.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Open the Cloud for Customer system in the browser and perform the logon.
- Open a new browser tab/window for the same system and user.
- After working for some time this way, you may notice inconsistent behavior, error messages (UI Dump), session timeouts.
Cause
When using multi-tab browsing, parallel sessions might send different requests to the server and will cause inconsistency, during handling data requests, resulting in issues. Thus, it is not recommended to use multi-tab browsing.
Resolution
Instead of using multiple browser tabs/windows, you should use internal multiple tabs within Cloud for Customer for accessing different objects as below.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Keywords
multiple browser, sessions, timeout , KBA , AP-RC-UIF , C4C UI Framework , How To