Symptom
Error message of Web page cannot be found occurs when clicking on the link of New Hire paperwork from the employee portal.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Navigate to Super Admin> find account> select employee portal> click the link to start new hire paperwork session.
- Error will appear as seen below. Its expected behavior.
Cause
That link requires HR Data ID to work admins cannot access that link
Resolution
- Click the link as the candidate
- You will be redirect to Onboarding New employee Step
Keywords
Employee Portal, Welcome Message, Error The Web page cannot be found, Complete Paperwork , KBA , LOD-SF-OBD , Onboarding , Problem
Product
SAP SuccessFactors Onboarding all versions