SAP Knowledge Base Article - Public

2310033 - Error - Web Page Cannot be Found when Clicking on Link New Hire Paperwork in Employee Portal - Onboarding


Error message of Web page cannot be found occurs when clicking on the link of New Hire paperwork from the employee portal.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to  Super Admin> find account> select employee portal> click the link to start new hire paperwork session.
  2. Error will appear as seen below.  Its expected behavior.
    Employee Portal.png


That link requires HR Data ID to work admins cannot access that link


  1. Click the link as the candidate
  2. You will be redirect to Onboarding New employee Step


Employee Portal, Welcome Message, Error The Web page cannot be found, Complete Paperwork , KBA , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding all versions