2310378 - Header Discount is Not Recalculated on Item Level in a Follow-Up Document Such as a Credit Memo

Manually added header price components such as in your example the Discount at document level are not getting recalculated at item level (on change of price relevant attributes like quantity of item) in follow up documents such as a Credit Memo created as a follow up document form an Invoice.

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Select invoice XYZ (XYZ respresents the invoice ID).
4. Click on the Follow-Up button and select the Manual Credit Memo option.
5. In the New Credit Memo change the quantity of an item e.g. from 2 to 1.
6. Navigate to the Pricing tab.
7. Expand the respective item.

8. You can see that the discount is not split according to price and quantity reduced for the line item.

The header price component cannot be recalculated on item level when the quantity changes is due to the complexity involved in pricing with header price components (document level price components).

This is the current system behaviour and works as designed.

You can use the following workaround:

1. Go to the Customer Invoicing work center.
2. Select the Invoice Documents view.
3. Select the respective invoice
4. Click on the Follow-Up button and select the Manual Credit Memo option.
5. In the New Credit Memo perform the respective changes e.g. removing an item and change the quantity.
6. Navigate to the Pricing tab.
7. Select the price component Discount in the Total Pricing section.
8. Click on the Remove button.
9. Click on the Add Row button.
10. Select the price component Discount.
11. Enter the respective amount.
12. Save your changes.

KBA , AP-LP , Lead Processing , How To

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