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2310418 - Relations (Account Team) Transferred from Duplicate Account to the Surviving Account.


When you are trying to merge two accounts the relations of Account Team Party Role from obsolete acount is transferred in the surviving account.

Example: Account XXX(where XXX represents an Account) is the new "main" account and gets merged with account XYZ(XYZ represents an Account) .
Customer XXX has Party Role manager John Doe (pulled from ECC) and customer XYZ has Party Role manager Jane Doe (manually created).
If both customers are merged then the remaining record shows both managers: John Doe and Jane Doe.
This leads to a mismatch between C4C and ECC.



SAP Cloud for Customer add-ins all versions


Account Team, Surviving Account, Party Role , KBA , SRD-CC-FED , Feeds , Product Enhancement

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