SAP Knowledge Base Article - Public

2310661 - Email Notification - Consolidated notifications being sent with generic email subject & body - is it possible to change it?

Symptom

  • Consolidated notifications are sent in one single email with a generic subject “<subject> + (Summary)”. Can we change the subject?
  • Can we specify different email template for each form template instead of a default one?

Notifications of the same type consolidate to one single email when "Consolidate notifications for the same recipient into one single email" is enabled.
See KB Article 2481052 - Consolidated Email Notifications - Performance Management for details about this feature for Performance Management notifications.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Performance Management

Resolution

Email Subject - All form templates share one default email subject

To change the default subject

  • If “Specify different templates for each form” is not enabled, the default email subject can be changed directly.
  • If “Specify different templates for each form” is enabled, please follow the below steps
    1. Untick the “Specify different templates for each form” option and click on 'update settings' located to the right of this option.
      This will allow you to see the true default subject (it will still keep the template specific notifications in memory)
    2. Edit the default subject that should appear for the consolidated email.
    3. Re-enable the “Specify different templates for each form” option.
    4. The emails should start reflecting the updated default subject.

Note:
1.The token [[DOC_TITLE]] won't be effective in consolidated email. 
2.the subject of the email in consolidate notifications always has the word "Summary" appended in it and this cannot be changed. For Performance Management notifications, the subject will be 

 "<default subject> + (Summary)", as per KBA 2481052. For 360 Document Evaluation Notification, the subject will be "Summary of 360 Evaluation Emails".

Email Body - Each form template can have a specific email body

  • If Specify Different Template for Each Form is not enabled, the system will apply the default email body.
  • If Specify Different Template for Each Form is enabled and a specific body has been set, the system will apply the specific email body as per the form template.
    (The default email body can be changed in the same way as the default email subject.)

Note: If the notification setting is changed during form routing and email delivery, the system will apply the setting when the form was sent to next step.

See Also

3387145 - Reporting on the delivery of System Email Notifications - SAP for Me

Keywords

Consolidate notifications for the same recipient into one single email; Email notification subject; Email notification template settings; Generic subject; Email sujbect not working, subject email, Specify Different Template for Each Form , KBA , LOD-SF-PLT , Platform Foundational Capabilities , LOD-SF-PM , Performance Management , Problem

Product

SAP SuccessFactors Performance & Goals all versions