SAP Knowledge Base Article - Preview

2310817 - Customizing of item determination in service request


  • While Service Request is being used in customer scenario, you need to know about what service product is being used and how it is determined. 
  • The function item determination identifies the service product of the relevant line item for an case or a problem.
  • The service product can be used to determine, for example, service contracts, service level profiles, billing information, and dates.



  • SAP enhancement package for SAP Customer Relationship Management
  • SAP enhancement package for SAP CRM, version for SAP HANA 


SAP enhancement package for SAP CRM all versions ; SAP enhancement package for SAP CRM, version for SAP HANA all versions


"Categorization Schema", CRM_SERVICEPROD_BADI, "Multilevel Categorization", "Assign Transaction Types to Catalog Categories", "Map transaction types to catalog categories" , KBA , CRM-BTX-SRQ , Service Request , CRM-BTX-BF-CAT , Categorization and Reference Object in Transactions , CRM-BTX-SRQ-BF , Basic functions , How To

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