Symptom
When creating a new Table or Canvas ORD Report and select the Report Definition type Learning Activities or Learning Activities - Historical you get an error message.
* Failed to get the default learning activity template;
* Application error: An error occurred in processing your request.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
Analytics > Reporting > Report Centre > New > Table or Canvas report > Report Definition Type > Learning Activities = error message
Cause
If you go to Provisioning > Import/Update/Export Learning Activities Templates > You will see that there is no Learning Activity Template
Resolution
Customer needs to reach out to their Partner or Consultant to configure the Learning Activity Template.
This is out of scope for Support.
Please note that if you want to report on Learning (LMS) data, you should use the Learning schema on ORD reports. Table reports do not support reporting on LMS data.
Keywords
Learning Activity Template Error, Learning Activities, Learning Activities - Historical, ORD reports, Learning Templates, Failed to get the default learning activity template, Application error: An error occurred in processing your request , KBA , LOD-SF-ANA-ADH , Adhoc Reports & Report Builder , LOD-SF-ANA , Analytics & Reporting (Ad Hoc, YouCalc, ORD) , LOD-SF-ANA-ORD , Online Report Designer , LOD-SF-CDP-LA , Learning Activity Plan (LMS) , Problem